This is the brand-promise contract referenced from /studio. Publishing the Service Agreement before an engagement starts is part of how we work. Clients sign the same template every time, no procurement back-and-forth.
Status: the final text is pending. The section structure below previews the outline.
Purpose
What this agreement governs and how it relates to the Statement of Work that names the specific engagement.
Scope and deliverables
What is in scope by default, what is out of scope by default, and how changes are handled.
Fees and milestones
Milestone-based invoicing, retainer terms, advisory hours, equity-for-rate-discount provisions where applicable.
IP and ownership
All work product is owned by the client on payment. Vertuem retains standard rights to reference engagements anonymously.
Confidentiality
Mutual confidentiality covering shared information, persisting beyond the term of the engagement.
Term and termination
Engagement length, termination for cause, termination for convenience, and what happens to in-progress work.
Liability
Mutual caps on liability, exclusions, and standard carve-outs.
Governing law
Jurisdiction and dispute resolution mechanism.
Contact
Discussion of terms via the Apply process. The agreement is shared in full before any signing.